Refund and Cancellation Policy

1. How to cancel

Go to Settings, Billing, Manage billing, and cancel there. Owners and admins can do this at any time. You do not need to call or write to us.

2. When it takes effect

Your plan stays active until the end of the billing period you already paid for, and it does not renew. If you are in a free trial, cancelling ends the trial.

3. Refunds

Payments are not refundable, including for a partly used month, except where the law requires a refund.

If we charged you by mistake, or charged you twice, tell us and we will correct it.

4. Changing plans

You can move to another plan from Manage billing. The change is prorated: you pay or are credited the difference for the rest of the month.

5. If a payment fails

We retry the payment and your workspace keeps working for 7 days. If it is still unpaid, the workspace is locked until you update your card. Nothing is deleted when a workspace is locked.

6. Your data after you leave

You can download your data before and after cancelling. We keep it for at least 30 days after your plan ends. To have it deleted sooner, write to us from the owner's email address.

If your plan included a phone number, it is released after your plan ends and cannot be recovered once released. Tell us before you cancel if you want to move the number to another provider.

Contact

Gesser Services LLC, Atlantic City, New Jersey, USA. Questions about this page: office@gesseros.com.